BEDC Policies

Welcome to this unique SPACE where we house our Policies and SOPs. The importance of Policies cannot be over-emphasised. They are our GUIDE towards successful operations. We recommend you spend sometime going through them and acquainting yourself with the DOs and DON'Ts of BEDC.

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2022 Policy on Deduction from PPM Customers Arrears
2022 Policy on Differential Pay
2022 BEDC Email Use Policy
2022 LOR Policy
2022 Policy Guidelines for Handling Pole Requests
2022 Policy on Account Separation
2022 Policy on billing of accounts migrated from post paid to prepaid
2022 Policy on distancing BEDC from former bill distributors
2022 Policy on feeder band movement
2022 Policy on the Compulsory use of BEDC Smart Application by all staff
2022 Policy on the escalation of faulty DSS
2022 Policy on the migration of arrears from postpaid to prepaid accounts
2022 Policy on the Non-escalation of Cases of Assault against BEDC Staff on Duty
2022 Policy on the on-boarding of illegal consumers
2022 Policy on the prohibition of casual workers in BEDC network
2022 Policy on treatment of burnt meter
2022 Policy prohibiting deliberate delay in bill collection by commercial officers
2022 Product based model for BEDC-Rule Book
2022 Revised lone worker policy
2022 Turn-around time for escalating unresolved faults
2022 Turn-around time for purpose of approved items

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